Purchase Return Policy

We take pride in our products and services and we hope that you love them as much as we do! In the event, you are not 100% satisfied with your purchase you may choose to return it to us. You can try our mobile devices (such as Phones, Tablets, and MiFi's) for 14 days after it is activated. Simplify contact us within 14 days and we will deactivate your service, accessories may be returned to us within 14 days of purchase.

Restocking Fee

Phones will have a $35 restocking fee

iFi's will have a $35 restocking fee

Tablets will have a 15% restocking fee

If your product return qualifies for a refund under the DAYWALKER MOBILE Satisfaction Guarantee, you will receive the amount you paid for the product plus any taxes and surcharges. Your refund may exclude any instant discounts received at purchase or charges for shipping or deposit.

For cash purchases in a DAYWALKER MOBILE retail store, we will refund in cash up to $175 (subject to available cash in store). For refunds greater than $175, we will issue a check within 14 business days.

If you paid by check, we will issue a check within 14 business days after your check clears.

If your account was billed, we will credit the amount back to that account within 10 business days from receipt of the product at our warehouse. The device’s credit will appear on your next one to two billing statements based on the timing of your billing cycle.

Prepaid Activation Policy

All services must be activated within 90 days of purchase. If service is activated, there is no prorated amount refunded on unused portions.

Please review our Terms & Conditions to learn more about cancellation/termination of DAYWALKER MOBILE services.

Refund Policy

Last updated on: November 7, 2023

We have a 14-day return policy for defective items and wrong item(s). This means you have 14 days after receiving your item(s) to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at support@daywalkermobile.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@daywalkermobile.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Refunds will be credited back on the original method of payment; this can take several days. Devices not eligible for a refund will be returned at the customer's cost.

If more than 21 business days have passed since we have approved your return, please contact us at support@daywalkermobile.com.